Frequently Asked Questions:

Do you work with the general public?

Our services are available to both public agencies and private individuals. We provide support for legal investigations, corporate security, and private data recovery needs.

Is it possible for you to unlock a device owned by my partner or a friend?

In adherence to strict ethical standards and data privacy laws, we only unlock devices for individuals who provide legal authorization. This means we cannot unlock devices that are not owned by the person completing the authorization process. Exceptions are made in rare cases, such as for the devices of deceased family members.

I am outside of Canada, can I still send in my device?

Yes, we accept devices from all over the world.  Please see our mailing guidelines here

What makes DRL stand out in computer forensics?

Our team consists of certified forensic experts who use state-of-the-art tools and techniques. We ensure the integrity of the data and maintain a chain of custody, making our findings suitable for legal proceedings.

Can DRL recover data from any type of device?

We work with a wide range of devices, including hard drives, SSDs, mobile phones, tablets, and more. While data recovery is highly dependent on the specific case and device condition, our advanced techniques give us a high success rate.

How secure is the data recovery process?

We prioritize confidentiality and security. All recovered data is handled in accordance with strict data protection protocols, and we provide secure transfer and storage solutions for sensitive information.

What should I do if I suspect my device needs data recovery?

Stop using the device immediately to avoid further data loss. Contact us as soon as possible to discuss the issue and determine the best course of action.

Is there a guarantee for data recovery?

Due to the complex nature of data recovery, we cannot guarantee that all data will be recoverable. However, we assess each case individually and provide an honest evaluation of potential recovery outcomes.

How long does a typical forensic analysis take?

The duration of a forensic analysis can vary greatly depending on the complexity of the case and the amount of data involved. We strive to perform all analyses as quickly as possible while ensuring thoroughness and accuracy.

Are your forensic methods compliant with legal standards?

Yes, our forensic procedures adhere to legal standards and are designed to be defensible in court. We maintain comprehensive documentation and follow best practices for digital investigations.

How do I start a data recovery or forensic analysis case with DRL?

Simply reach out to us through our contact form, phone, or email. We’ll discuss your situation, provide initial guidance, and outline the next steps for your case.


This is a list of frequently asked questions that we receive, if none of these answer your inquiry, please feel free to contact us.

We are proud to partner with various agencies and organizations.

Which includes the following: